Here is a letter from another customer who wrote to straittimes forum.
Pay-TV subscribers at the mercy of channel swops
16 April 2011
ST Forum
SingTel’s's mio TV had done well to offer a Bharata pack comprising channels like Zee (Hindi) and Zing, allowing consumers like myself to economise on total pay-TV charges spend.
However, SingTel suddenly decided to discontinue Zee (Hindi) and Zing, replacing them with channels which they say are an alternative to the original channels.
What is worse is consumers cannot be freed from their contracts.
If SingTel fails to deliver on its offerings, shouldn't the consumers be allowed to cancel the agreements without penalty?
Aditya Dharnidharka
This is exactly my complaint and I'll know what will happen next. Our dear service providers in Singapore love SOP. There is a template for all these questions. So the reply will be "As part of our continuous improvement/revamp we have to change some channels. At the same time to provide variety and similar content we tied up with xyz channels and replaced abc channel. thanks for your feedback and if you've more question please fell free to call/email"
No comments:
Post a Comment