Tuesday, July 1, 2014

OCBC Internet banking: Slowness or "just dead"

I've been trying to use OCBC Internet banking since last night but couldn't login. At first I thought it was my internet connection issue or laptop issue. Then got the same issue on my mobile.

While trying again, I saw the 'small print'. I am ok if the service can't be offered 24x7 and I do accept that "failures happen".

But why try to "hide"? I am sure OCBC IT team (Who did a great job with the website) are pretty aware that the website is dead. So why the confusing, beating around the bush kind of attitude?

This is irritating OCBC. Just say that there is/are problem(s) and will solve by noon or some time.

Update#01: Now it's 2:30 PM, still the same status..

Now I am curious on what exactly is their "network" problem and if this is caused by the network provider or internal. When I asked the contact centre the answer is a confusing 'it's not a problem but intermittent issue (as expected).

Anyway, it seems OCBC is hosted with StarHub (I may be wrong) and when I try to do a HTTP request the packets are going pretty normal to the host. It seems there is some other problems within the IT systems of OCBC. Let's see what is their official reply.
inetnum: -
netname:        OCBC-SG
country:        SG
descr:          Oversea-Chinese Banking Corporation Ltd
admin-c:        NS110-AP
tech-c:         NS110-AP
changed:        pmbondoc@starhub.com 20060221
mnt-by:         MAINT-AS4657-AP
source:         APNIC