I hate MIO TV because,
* Quality sucks for mainstream content (HD is good but the SD sucks)
* Delay in transmission. It DOES matter to hear my neighbours screaming "OUT" while I still shouting "SIXER" or vice versa.
* REMOTE CONTROL. May be SingTel invented this to frustrate people or reduce the usage of MIO TV so the system is not loaded. It doesn't work or work's with "DELAY".
* Customer Support
* Simple stuff complicated by your so called advanced technology.
* LASTLY but most IMPORTANTLY, changing the content during the contract period without any concern for the subscribers.
Ok, I've joined the group of MIO Haters, and believe me it took so long not because I am lucky but I am patient enough to hold my guns.
The quality of MIO TV is worse than terrestrial broadcast but being an engineer, I trusted that the singtel can do something to solve my problem. Slowly I'd accepted that the quality is what is available for me and continued watching the programs. But recently the quality became unbearable and I need to pause the live tv to see what's the text. No, its not due to below reasons as suggested by the smart customer service officer. I can plug in the years old HDB cable (it still works in my home) and see the difference
* my eye sight or
* problem with the TV or
* Lighting in the room or
* Angle of viewing
Thanks to the advanced technology you've adopted, the LIVE transmission is not "LIVE" but with a DELAY. True, it's 5 seconds but it makes a difference and I could see it when my neighbors screaming "OUT" while we're still enjoying the marvelous boundary by ten doeschate..It was an issue in Football Worldcup and saw lots of complaints in the news papers but it seems the fans accepted or just ignored it now. Or it may be a problem only for me :|
The smart customer support (Who'd suggested that the angle of viewing could be the problem of perceived bad quality) trys to "HELP" the lucky winners of "WHO HOLDS THE PHONE". It seems the norm is ten minutes of waiting time and by the way it costs me to hold the phone. I wish there is an App which can detect Service Providers calling me and put them on HOLD for 20 minutes while playing "Your call is important to us, but the officer is busy on another line. Please hold while he finishes the other call". Once you wont the lucky draw, then you're asked to repeat few times what is the problem. This is much more frustrating than watching India loosing the cricket match to pakistan.
Also you guys made life more difficult with the "technology". I don't really understand why we need to change the screen settings by going in to "
Menu---> Right arrow-->Right arrow-->Right arrow-->Right arrow-->Settings-->Down arrow --> Channel Guide --> Enter --> Down arrow --> Down arrow --> Down arrow --> Down arrow --> Enter--> Screen Settings -->
Choose the settings and it'll ask for confirm and test and then accept. The funny thing is the feed is in different format. Why can't you just sense the feed and adjust the screen settings accordingly?
Why shall I press the remote button 19 times to change something which shall be accessible by few clicks. Also how come the "Screen Settings" are under "Channel Guide"? This is not a proper way to prove that you are using Microsoft product/software for your IP TV
Fellow blogger even posted the screenshots here
Final complaint is the content & also the high handed change of programming content. Whn MIO TV started you guys have CBEEBEES, Baby first (Kid's/Toddler channels) and BBC Knowledge. The first two are a very good addition to Singapore pay tv and the main reason behind we opting for MIO TV. However within a month (Aug 2009) the BBC channels were gone. We cannot change our subscription because we are still under contract. You'd changed the bundling few times, and every time you offer "new channel" which seems so new. Content is another biggest joke. My dad told me even he dont recall watching or hearing the movies in the Bollywood EROS list.
Cricket in HD is an exception and I wish the programming folks @ mio tv would learn one or two things on how to offer "interesting content". Hopefully I can see Nat Geo, Discovery, History, Cartoon Network, etc channels in the future.
Here goes some videos I've recorded.