Few weeks ago I was enticed by an advertisement in deal.com.sg, to buy a roomservice voucher of 25 for 10. I thought it was a good deal as I tend to order food quite often and wanted to give it a try.
So finally today I made my order and o boy, what a disappointment it was. Some points to note are,
* $10 delivery charges if you are lucky to be in 'central' area
* $14.30 for outside area
Then
* 10% service fee
* 7% GST.
So most likely you'll end up with ~ $ 17 bill before even getting a single bite. But my disappointment is not for the charges, but for the food itself and roomdelivery process.
I got to place an order online and I called them to clarify on the time too. I was told it'd take 1.5 Hrs so I was waiting for my food and after 1.5 hrs, I called them to find out what happened. To my horror the answer "your order was cancelled". Reason - no mobile number. In the first place why they take the order if it's mandatory, and how they are going to use my mobile number? I have no idea as it's not stated there. Secondly, it's an online order and if it fails, there should be a mail/alert to my registered e-mail. Nope, no alert. They happily cancelled the order..
Coming to the food, (Though not their fault as per their FAQ), the food sucks.
I placed an order for Biryani, Samosa & Fried Rice.What I got was "Chicken Fried Rice" and charred samosa and oily fried rice. So this order was a disaster and I got to quickly place an order for Pizzahut.
Anyway, I forgot and deleted the bookmark and then in the evening I got a mail from them asking for feedback. So I thought it would be a good idea to share my experience and suggest to them to send an alert if they change/cancel the order. I patiently entered all the details in the feedback form. When I press "submit" this is what I got.
Now, this is what I call "taking the feedback seriously but 'creatively'.".. If you guys don't want to hear any feedback, then stop sending e-mails...
So finally today I made my order and o boy, what a disappointment it was. Some points to note are,
* $10 delivery charges if you are lucky to be in 'central' area
* $14.30 for outside area
Then
* 10% service fee
* 7% GST.
So most likely you'll end up with ~ $ 17 bill before even getting a single bite. But my disappointment is not for the charges, but for the food itself and roomdelivery process.
I got to place an order online and I called them to clarify on the time too. I was told it'd take 1.5 Hrs so I was waiting for my food and after 1.5 hrs, I called them to find out what happened. To my horror the answer "your order was cancelled". Reason - no mobile number. In the first place why they take the order if it's mandatory, and how they are going to use my mobile number? I have no idea as it's not stated there. Secondly, it's an online order and if it fails, there should be a mail/alert to my registered e-mail. Nope, no alert. They happily cancelled the order..
Coming to the food, (Though not their fault as per their FAQ), the food sucks.
I placed an order for Biryani, Samosa & Fried Rice.What I got was "Chicken Fried Rice" and charred samosa and oily fried rice. So this order was a disaster and I got to quickly place an order for Pizzahut.
Anyway, I forgot and deleted the bookmark and then in the evening I got a mail from them asking for feedback. So I thought it would be a good idea to share my experience and suggest to them to send an alert if they change/cancel the order. I patiently entered all the details in the feedback form. When I press "submit" this is what I got.
Now, this is what I call "taking the feedback seriously but 'creatively'.".. If you guys don't want to hear any feedback, then stop sending e-mails...
URL address error. Please use the same address as it was shown in the email.
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