Redmart - Disappointed and guess no longer the niche player in the market.

I have been using Redmart for a while and I like them for their web interface, and schedule. From 2012 to now I guess I must have made more than a hundred orders with them and have no bad experiences with them till beginning of this year.

Around CNY this year, couple of my orders were "delayed" and that's a minor issue. But then around middle of this year the items delivered were of terrible quality. I can see Brown Rice with some insects, and delivery of different brand items. My most recent order was few days ago and less than half the goods were delivered. The delivery person comment was he wasn't sure but he could only see the items in the warehouse. So another call to Customer care and the lady could tell me immediately that other box containing goods was damaged at warehouse so they didn't send it out.

Information availability: great; Informing customer: can be improved.

So what's the point of knowing something when one could easily take a simple action? If they used the information to inform me earlier, I could have waited for another day or pick another time slot to get the comlpete order. Now the lady on the phone sounded nice, but her KPI appears to be close the case first, so her answer was "the pending order is ~ 20, and I would give $5 voucher". Seriously?

Anyway, I passed it and now looking seriously at Fairprice or Honestbee or dei (the new little india one).. Let's see

DealExtreme - Cheap electronic/accessories online and FREE postage to anywhere

Most of the guys in Singapore(or region) knows DX or DealExtreme. This is a online webstore similar to Amazon but the best part is the delivery is free of charge worldwide. I guess that's their USP . Though there are some complaints I am quite happy with their goods and service so far. If I feedback on a faulty item, the replacement is almost immediate without any questions asked.

You can see a conversation between me & DX recently on a DOA item. I was curious to see how the solar charger works on an iPhone so I placed an order and the item came as DOA. I can see it get's charged for a couple of min (red light on) but it just goes off immed. Connecting to iPhone doesn't work too. So within couple of days the DX service exec clarified with me and offered a replacement..Great job.

Order #:	120903001096xxxxxxx27
Request Type:	DOA (Dead on Arrival) Item
Status:	Closed
Ticket number:	51635xxxxxxxxxxxxD85B8570FAAD3A0798E
Date Received:	9/26/2012 2:39:24 PM (UTC)
Notification E-mail:	xxxxxt*****.*** (masked for privacy)
Defective SKU :	94466
Description:	Hi, This piece doesn't even get charged. There are three small lights at the bottom which supposed to show some activity. I've connected the USB cable to direct power source, laptop power source, and even put it under direct sunlight for 2 hours to see any change or indication. It seems the battery itself is dead.I can't

Solution:

Dear customer， Have a nice day. Thanks for your support with DX. A free replacement 94466 has been processed for you, and we rushed your order, so the items will be shipped immediately. You will receive a notification email once we get it shipped. And it would be much appreciated if you could kindly give a mark for my service. Once we shipped the parcel, you can track the replacement using your existing order number120927-xxxx-xxxx .